Guide

FAQs

Day sessions of both tournaments are scheduled to commence from midday.

Twilight sessions on start at 3pm apart from on the Final Day of Women's week where the session will start at 5pm.

Night sessions of both tournaments are scheduled to commence from 7pm (Night session matches may commence later if Day session matches run later. There will always be a minimum of 30mins between day & night sessions to enable clearing & cleaning of the stadium.)

The 2020 ASB Classic will run from 6-18 January 2020, with Women's Week running from 6-12 January, followed by Men's Week from 13-18 January.

There are a mixture of Day, Twilight and Night sessions across both tournaments.

For a full breakdown of the session times please head to the Schedule page of this website or head straight to ticketek.co.nz

One hour before play (please check the schedule for daily start time).

The finals for Women's Week are scheduled for Sunday 12 January, and the finals for Men's Week are scheduled for Saturday 18 January.

Tickets are sold to sessions of the ASB Classic, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the Order of Play on our website. Remember, the schedule and order of play is subject to change at any time.

A Ground Pass gives you full access to Grandstand & Court 2 but not a Centre Court seat. Ground passes are great value at $19 for all sessions.
Please check the Order of Play each day to see what matches are scheduled for the outer courts, however all the action can still be watched on the Big Screen amongst the entertainment at The Serve.

Night session stand ticket holders are able to enter the grounds from 6pm. Access to your Centre Court seat or Corporate Box may be delayed if day session play runs late and is still in progress.

There will always be a minimum of 30 minutes between day & night sessions to enable clearing & cleaning of the stadium.

A restricted view is any area that may have a partial impairment of the court lines due to a pole, or courtside box umbrellas. These seats have been identified by the stadium and you will be told at the time of purchase if you are purchasing a restricted view ticket.

To purchase a designated wheelchair ticket please phone Ticketek on 0800 686 677
You can also purchase a caregiver ticket and includes car park and wheelchair access to the arena. Please note there is no wheelchair access to any of the stands.

Tickets are sold through Ticketek on a best available basis. Because of this, we cannot guarantee that the seats you require will be available. If you need to request specific seats, please call Ticketek on 09 307 5058 to speak to an operator who will try their best to help you.

Yes. To obtain further information on corporate seating and packages, please contact ConeyStanley Events on (09) 361 3641 or email hospitality@tennisauckland.co.nz

The schedule of matches is posted on the ASB Classic website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.

Yes. Re-entry is permitted providing you scan on exit and entry.

Children under the age of 14 must be accompanied by an adult

Ticket sales have a Rain Refund policy if less than one hours play in total occurs on the date & session the ticket is valid (according to the official time sheet of the Tournament Referee). See Terms and Conditions for full details and download the Rain Refund Form.

Tickets are on sale through Ticketek online or phone 09 307 5058. Only tickets purchased through Ticketek are valid and will be permitted into the venue. Tickets purchased through other ticket vendors may not be valid and entry into the venue may be refused.
For more information head to ticketek.co.nz or contact a Ticketek representative at online@ticketek.co.nz or 09 307 5058

The ASB Classic is a smoke free event and smoking or vaping is not permitted in the venue at any time.

For Women's Qualifying, tickets are on sale at the temporary box office at Gate N (on Tennis Lane). The Bach will be open for food and beverages, but 'The Serve' will not be open on these days.
For Men's Qualifying, any ticket for sessions on those days will provide you access from gates open. Tickets will be available online and at Gate 1.
Please check the tournament schedule for gate open times each day.

We encourage fans to only buy tickets from our official ticketing agent, Ticketek. We cannot guarantee any tickets purchased through unauthorised resellers will be valid for entry, and you may be paying more than face value.

We recommend anyone who has bought tickets from unauthorised resellers (including Viagogo) that you request a refund from that seller.

Depending on how you purchased your ticket(s), if you used a credit card you could make contact with your bank to try and get the transaction reversed on the basis that the transaction was fraudulent and you did not receive what you paid for.

Claiming Refunds from Viagogo
• Log in to your Viagogo account with the email address you used to create your order (https://www.viagogo.com/nz/secure/myaccount/CustomerSupport/)
• Choose 'My Purchases'
• Click on the 'Contact Customer Support' link in the order you are seeking a refund on.
• You will then be asked a series of questions – select the following – ‘I have my tickets for this order’ then ‘There was an issue with my tickets at the venue’
• This should take you to a generic “we are sorry to hear that you were denied entry” message
• In the second paragraph click on the blue “click here” link which will take you to a declaration
• Complete the declaration form, tick the ‘I declare’ box at section 5 then hit Submit

Alternatively you can email customermail@viagogo.com to request the refund quoting the Viagogo Order Number or Order ID that appears in your confirmation email which will have come through from Viagogo (customerservice@orders.viagogo.com). (Don’t reply to your Viagogo Order confirmation email as they do not monitor that email address). Or you can ring and lodge a complaint +44 2031376080 or+1 8772632410 (however they are UK numbers so will cost).