Guide

FAQs

All session times are subject to change based on tour requirements and weather. Timing updates will be communicated via Flicket and the ASB Classic website and socials so remember to check before coming to the Arena.

As a guide, typical timings for this tournament are:

Day sessions of both tournaments are scheduled to commence from 1pm (gates open at 12pm).

Night sessions of both tournaments are scheduled to commence from 6:30pm (Night session matches may commence later if Day session matches run later.) There will always be a minimum of 30 mins between day & night sessions to enable clearing & cleaning of the stadium.

Gates open 1 hour before the commencement of play on Centre Court for all sessions.

Please consult the official schedule for daily timings:
https://www.asbclassic.co.nz/the-tournament/schedule

The dates for the 2024 ASB Classic will be between 1 - 13 January 2024. Women’s Week will commence from 1-7 January, followed by Men’s Week from 8 - 13 January.

Qualifiers for Women's Week with be held on 30th and 31st Dec 2023. Ground Passes to watch these will be available at the Box Office on site each day. Only The Bach will be open on these days for food and beverage. The Serve opens on Jan 1st 2024.

There are a mixture of Day, Twilight and Night sessions across both tournaments.

Day sessions of both tournaments are scheduled to commence from midday.

Twilight sessions start at 1pm, apart from Finals Days which start at 5pm (Women's Week) and 12 noon (Men's Week).

Night sessions of both tournaments are scheduled to commence from 6:30pm.

Gates open 1 hour before the commencement of play on Centre Court for all sessions.

One hour before play (please check the schedule for daily start times).

All session times are subject to change based on tour requirements and weather. Timing updates will be communicated via Flicket and the ASB Classic website and socials so remember to check before coming to the Arena.

Women's finals will be on 7 January, 2024 with the Singles Final starting at 5:00pm and the Doubles Final starting not before 7.00pm.

Men's finals will be on 13 January, 2024 with the Doubles Final starting at 12:00pm followed by the Singles Final.

Tickets are sold to sessions of the ASB Classic, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player.
As it is an elimination tournament, a schedule for each day cannot be announced until the day prior once released by the Tours.
You can find the Order of Play on our website. Remember, the schedule and order of play is subject to change at any time.

A Ground Pass provides access to Grandstand Court & Court 2 and you'll also be able to enjoy The Serve, where you can watch all the action on a big screen, listen to live music and enjoy all the bars and restaurants for the whole day for just $19 plus fees!

Please check the order of play each day to see what matches are scheduled for Grandstand & Court 2 for each session. Please note a Grounds Pass does not provide access to Centre Court.

Night session stand ticket holders are able to enter the grounds from 6pm. Access to your Centre Court seat or Corporate Box may be delayed if day session play runs late and is still in progress.

There will always be a minimum of 30 minutes between day & night sessions to enable clearing & cleaning of the stadium.

A restricted view is any area that may have a partial impairment of the court lines due to a pole, or courtside box umbrellas. These seats have been identified by the stadium and you will be told at the time of purchase if you are purchasing a restricted view ticket.

There are seating options and price categories for mobility impaired patrons. These seats have excellent views. The precise location of the mobility impaired will vary according to the type of event being held and also price type.

Seating for companions will, wherever possible, be available alongside the seat allocated to mobility impaired patrons (subject to availability).

Please contact Flicket on 09 214 2183 or support@flicket.co.nz

Tickets are sold through Flicket on a best available basis. Because of this, we cannot guarantee that the seats you require will be available. If you need to request specific seats, please call Flicket on 09 214 2183 to speak to an operator who will try their best to help you.

Yes. To obtain further information on corporate seating and packages, please contact ConeyStanley Events on (09) 361 3641 or email hospitality@tennisauckland.co.nz

The schedule of matches is posted on the ASB Classic website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.

Yes. Re-entry is permitted providing you scan on exit and entry.

A ticket (full price) is required for children aged 5 and above. Due to the nature of the tournament, where the umpires require silence during play, it is not recommended to bring young children along.

Please note that a ticket is not required for children under the age of 5, however, they are not allowed into seating on Center Court, Grandstand and Court No. 2 where there is match play.

Ticket sales have a Rain Refund policy if less than one hours play in total occurs on the date & session the ticket is valid (according to the official time sheet of the Tournament Referee). See Terms and Conditions for full details and download the Rain Refund Form.

Play may be cancelled or rescheduled due to weather or circumstances beyond the tournament organiser’s control. Such actions do not allow for the ticket to carryover to the following session or entitle a ticket holder to make any claim for refund of the ticket price except as outlined below:

A refund of 100% of the ticket price (including any booking fee) will be given if there is less than one hours play on the date and session your ticket is valid according to the official time sheet of the Tournament Referee. Complimentary tickets do not qualify for the refund policy.

Refunds will be made automatically after the completion of the event and will be returned to the valid credit card or payment method used at time of the original purchase by the original ticket purchaser. Refunds will not be issued to any individual who is not the original ticket purchaser. Note: if the credit card is no longer valid, a Flicket representative will contact you to arrange an alternative payment method for refund. This may delay your refund timeframe.

For tickets purchased at the venue box office or from a Flicket outlet please email Flicket and include your transaction number, the point of purchase, your contact details and your bank account for payment of refund. Email to - support@flicket.co.nz - with the subject line: ASB Classic Tennis Refund. For assistance please phone 09 214 2183.

No refunds will be made over the counter at the ASB Tennis Arena.

Automatic refunds will be processed within 15 business days of the completion of the event. Please allow 28 days from the date your refund request email has been received by Flicket for manual refunds to be credited. Please check your credit card statement to confirm you have received your refund.

Tickets are on sale through Flicket online or phone 09 214 2183. Only tickets purchased through Flicket are valid and will be permitted into the venue. Tickets purchased through other ticket vendors may not be valid and entry into the venue may be refused.

For more information contact a Flicket representative at support@flicket.co.nz or 09 214 2183

The ASB Classic is a smoke free event and smoking or vaping is not permitted in the venue at any time.

For Women's Qualifying, tickets are on sale at the temporary box office at Gate N (on Tennis Lane). The Bach will be open for food and beverages, but 'The Serve' will not be open on these days.
For Men's Qualifying, any ticket for sessions on those days will provide you access from gates open. Tickets will be available online and at Gate 1.
Please check the tournament schedule for gate open times each day.

We encourage fans to only buy tickets from our official ticketing agent, Flicket. We cannot guarantee any tickets purchased through unauthorised resellers will be valid for entry, and you may be paying more than face value.

We recommend anyone who has bought tickets from unauthorised resellers (including Viagogo) that you request a refund from that seller.

Depending on how you purchased your ticket(s), if you used a credit card you could make contact with your bank to try and get the transaction reversed on the basis that the transaction was fraudulent and you did not receive what you paid for.

Claiming Refunds from Viagogo
• Log in to your Viagogo account with the email address you used to create your order (https://www.viagogo.com/nz/secure/myaccount/CustomerSupport/)
• Choose 'My Purchases'
• Click on the 'Contact Customer Support' link in the order you are seeking a refund on.
• You will then be asked a series of questions – select the following – ‘I have my tickets for this order’ then ‘There was an issue with my tickets at the venue’
• This should take you to a generic “we are sorry to hear that you were denied entry” message
• In the second paragraph click on the blue “click here” link which will take you to a declaration
• Complete the declaration form, tick the ‘I declare’ box at section 5 then hit Submit

Alternatively you can email customermail@viagogo.com to request the refund quoting the Viagogo Order Number or Order ID that appears in your confirmation email which will have come through from Viagogo (customerservice@orders.viagogo.com). (Don’t reply to your Viagogo Order confirmation email as they do not monitor that email address). Or you can ring and lodge a complaint +44 2031376080 or+1 8772632410 (however they are UK numbers so will cost).

The ASB Classic 2024 is a cashless event.

All forms of usual credit cards will be accepted (Mastercard, Visa, Amex) plus Eftpos / Paywave, however, there will be no cash purchase capability or cash transactions on-site.